You’re invited to an exclusive afternoon with GEM – where we go beyond policies and platforms to explore the real moments that define trust, loyalty, and leadership in travel insurance.
Join senior industry peers and GEM experts for a curated in-person event featuring:
- A powerful keynote on trust and service in moments that matter
- Insight into changing travel patterns and rising care costs
- A preview of GEM’s approach to improving Customer Experience through the use of innovative tools and solutions
- Stories that reveal the true impact of your products – when it matters most
Vancouver • Toronto • Montreal
1–5 PM | 🍸 Cocktail Reception to follow
We look forward to seeing you there – and shaping what’s next, together.
Agenda
12:30 – 1:00 p.m.
Guest Arrival
1:00 p.m. – 1:10 p.m.
Introduction
Umesh Manani
Director, Account Management
1:10 p.m. – 1:30 p.m.
Global Excel Strategy
Phil Hibbert
CEO, Global Excel
1:30 p.m. – 1:35 p.m.
Beyond The Policy… A Moment That Mattered
Umesh Manani
1:35 p.m. – 2:30 p.m.
Keynote Address
From Start Line to Summit: Navigating Decisions with Resilience and Trust
In travel insurance, we work at the intersection of uncertainty and support — helping people through some of their most challenging moments. In this session, Dr. Shaunna Burke draws on her own lived experiences climbing Everest to explore how trust, adaptability, and resilience are built when the pressure is on. Through engaging stories and practical insights, she’ll help us reflect on the “moments that matter” in our own roles — and how we can lead, adapt, and support others with authenticity and purpose, especially when it matters most.
2:30 p.m. – 2:35 p.m.
Beyond The Policy… A Moment That Mattered
Umesh Manani
2:35 p.m. – 2:55 p.m.
Global Excel & Canadian Market Trend Overview
Will McAleer
VP Product Innovation, Marketing & CanAm Insurance
2:55 p.m. – 3:15 p.m.
Break
3:15 p.m. – 3:20 p.m.
Beyond The Policy… A Moment That Mattered
Umesh Manani
3:20 p.m. – 3:50 p.m.
Beyond Typical Cost Containment: Managing Healthcare Costs in the U.S. and Latin America
Tracey Badger
SVP, Cost Containment
3:50 p.m. – 3:55 p.m.
Beyond The Policy… A Moment That Mattered
Umesh Manani
3:55 p.m. – 4:25 p.m.
From Vision to Value: Building the Future of Customer Experience Through Innovation
Joe Hendy
Product Manager, Canadian Strategic Initiatives
4:25 p.m. – 4:30 p.m.
Beyond The Policy… A Moment That Mattered
Umesh Manani
4:30 p.m. – 5:00 p.m.
Phil Hibbert
CEO, Global Excel
Will McAleer
VP Product Innovation, Marketing & CanAm Insurance
5:00 p.m. – 7:00 p.m.
Cocktail Event
